Shipping & Returns

Shipping Information

Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us on: info@butterpudding.com

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged.

For returns , please email us on info@butterpudding.com. We will forward you our delivery address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R750, you should consider using a trackable shipping service or purchasing shipping insurance. Just to be safe!